Avaya this week launched a host of IP-based contact center products aimed at companies looking to converge voice and data in large or small telephone customer service operations. Avaya’s Call Center 3 ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...

Citing market trends favoring the use of social media data and channels to improve customer service, Avaya is trying to catch up by bringing the power of big data to its call centers. The unified ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA), the world’s leading provider of contact center solutions, and Afiniti, the world’s leading provider of AI-based behavioral ...

As the number of methods and devices available for customer interaction continues to grow, consumers have become less tolerant of unsatisfactory merchant services, particularly customer support. New ...

Avaya LLC today introduced new capabilities for its suite of communications applications and revamped its professional services unit. The company made the announcements at its Avaya Engage 2023 ...

Avaya OneCloud™ Communications and Collaboration Solutions for Advanced Call Center Technologies (ACT), an Outsourcing Provider, Improve Experiences While Significantly Reducing Costs ...

Avaya today announced a slew of new customer service solutions in its Call Center 5.0 suite, looking to provide businesses with a more cost-effective, simplified, and productive way to deliver the ...

With a relatively simple and inexpensive upgrade, customers can support email, web chat SMS, fax, and outbound dialing. Created by combining assets acquired in the purchase of Agile Software in 2009 ...

Avaya has bagged Call Center deal from Indian telecom service provider Reliance Communications. Reliance Communications, which has more than 110 million customers, did not reveal the size of the ...