I was in conversation with a person from a digital engagement platform (DEP) provider, the conversation was all process. As a banker who has grown straddling banking and technology, I realised quickly ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...

Evolving customer and market demands are rapidly reshaping the financial services landscape, pushing institutions to transition from closed, product-focused systems to open, customer-centric platforms ...

No business is exempt from the wave of digitalisation currently sweeping the global economy, and while the trend was mostly contained to the youth segment in years past, its influence has now extended ...

Citigroup Inc. C has simplified banking process by introducing Relationship Tiers. This along with retiring account packages has enabled enhancement of customer experience. New customers can ...

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Voice banking is a process in which software records your voice and makes a computer version that can help you communicate if you lose your ability to speak. It doesn’t re-create your voice and manner ...

HDFC Bank has been one of the frontrunners in digitising the banking process. According to data published by the RBI, HDFC Bank was second among all scheduled commercial banks in India in January in ...

Lucknow: UPRERA has decided to make the banking process related to real estate projects more stringent and transparent. From now on, along with promoters, it will also be the responsibility of the ...