This customer experience (CX) thing can be a bit confusing and you'd be forgiven for wondering whether the current state of affairs is due to data management, complacency or both. It's one thing to ...

Emerging AI-powered data discovery and semantic search tools promise to cut through the fragmentation, helping CX teams turn ...

First, we know data is incredibly powerful. It facilitates multi-channel, relevant content. Yet, Citizens gets even more from available data. Johnson explained, "We use data to drive decisions, but ...

Kustomer, the Intelligent customer experience platform, today announced the launch of Data Explorer, a new reporting experience that lets CX leaders ask questions in natural language and get instant ...

Today’s vehicles, including hybrid and electric, are more connected than ever. We may not be Jetson’s level yet (as much as we may have hoped), but contactless digital experiences have dramatically ...

CX leaders are stewards of the customer voice throughout the organization: from ensuring it's accurately captured to representing it in company strategy. Gartner redefined customer experience ...

CX Data reports significant performance gains across its client base, including measurable cost savings and reductions in time to insight. According to the company’s award entry, clients often save ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Adidas informed customers of a breach last month. An unauthorized ...