Cable TV operators are trying to treat their customers better. Consumers now can get a 30-day money-back guarantee from at least two major cable companies. Soon subscribers might set specific times ...

WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

U.S. Sen. Claire McCaskill, D-Mo., criticized cable companies’ customer service at a hearing on Capitol Hill on Thursday. A Senate report found cable companies overcharge customers and train employees ...

California Attorney General Rob Bonta is joining more than a dozen of his colleagues in calling for more regulation of the customer service provided by internet, cable and other communications ...

Being famous does not save you fromTime Warner Cable customer service. Saturday Night Live "Weekend Update" co-host Colin Jost found that out the hard way when he attempted to set up service with the ...