Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.

Lynn McKerral holds a sign in support of Social Security Administration workers in front of the agency’s headquarters in Woodlawn, Maryland, on May 20. (Wesley Lapointe for The Washington Post) Social ...

Dear Miss Manners: I’m no more a fan of call waiting than Miss Manners is, but I do want to defend its limited utility. I was co-owner and manager of a small business for several years, and I ...

DEAR MISS MANNERS: I’m no more a fan of call waiting than Miss Manners is, but I do want to defend its limited utility. I was co-owner and manager of a small business for several years, and I ...

The hiring of more interviewers and other improvements greatly reduced call wait times in handling claims for state Unemployment Compensation benefits, Gov. Josh Shapiro said Tuesday. The governor ...

LOUISVILLE, Ky. (WDRB) -- RiverLink officials said wait times for drivers calling customer service representatives have decreased in recent weeks, including one day with no waiting at all. Those ...

Social Security has stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time and numerous other performance metrics, which customers and advocates have ...