You're sipping your morning coffee when your phone rings. It's a number you don't recognize. On the other end is someone claiming to be from your bank, asking you to "confirm a recent charge." Sound ...

When Joe Schulz*, a small-business owner based in New Jersey, received a new customer order from a company based in Dubai, he felt that something may be off. It turned out his instincts were right, as ...

When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple ...