Major hotel chains in the UK are asking guests to check-in as late as 5pm and leave as early as 10am giving them just 17 hours in the room, a new study by Which? has found. The consumer rights ...

A popular Holiday Inn worker on TikTok has grown a following of nearly 20,000 followers by creating relatable content for fellow hotel workers. In one of his latest videos, he highlights the ...

This summer saw a return to travel, with the hospitality industry rebounding to record rates back to and even surpassing pre-pandemic 2019 levels in some markets. But while the appeal of travel ...

Pete Sager had anything but a normal check-in when he arrived at a La Quinta hotel in Florida last month. Instead of staff greeting him from behind the front desk, a single candle burned on the empty ...

Some hotels are experimenting with virtual check-ins, though many guests still prefer in-person service. Major hotel chains like Hilton, Hyatt, and Marriott offer mobile check-in options through their ...

A software vulnerability in Ariane Systems' kiosk platform allows attackers to access the personal data of hotel guests through check-in terminals equipped with the software. Through a kiosk mode ...

Business Insider asked hotel employees about the red flags to look for when checking into a hotel. Burnt-out light bulbs and dust in common areas may be signs a hotel isn't clean or well-maintained.

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. For most guests, this question is routine and met with a straightforward ...