John Breeden II is an award-winning reviewer with more than 20 years of experience covering technology. Follow him on Twitter @TheLabGuys. Office phones have come a long way in a relatively short time ...

Office phones have come a long way in a relatively short time. With the introduction of Internet Protocol phones, new features make those devices more akin to computers than simple phone systems.

So I've inherited a client that has a pretty slick Cisco IP phone setup. They are using Unity for voicemail and Unified Communications Manager for phone stuffs. The problem is my background is all ...