DENVER--(BUSINESS WIRE)--Startek ® (NYSE: SRT), a global customer experience (CX) solutions provider, has been recognized as the Outsource Partner of the Year at the 2023 Excellence in Customer ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Outsourcing certain tasks can help you save money you'd otherwise spend on non-revenue-producing employees. Here's how and ...

Business process outsourcing involves the outsourcing of business functions to external companies. To clarify, many companies outsource tasks to external providers. An example may be hiring a ...

While Adelphia Communications is building up its customer service and technical support operations in Buffalo, more and more cable companies are outsourcing those tasks to lower-cost contractors, ...

Truckstop, among the biggest load boards in the U.S., has conducted significant layoffs of North American staff and seeks to outsource all customer service roles to a partner company, Firstsource, as ...

HiredSupport and President Joel Wolfe, believe that Pakistan is the next prime location for companies looking to outsource their customer service operations that rivals the quality of talent found in ...

It’s 8 p.m., and you find yourself chained to your desk, drowning in a sea of customer queries. If that sounds all too familiar, you’re not alone–I’ve been there myself, as have many other ...

Peter Drucker challenged companies to "Do what you do best and outsource the rest!". Unfortunately, too many companies jumped into outsourcing using the same approaches and methods that they used for ...