WOODINVILLE, WA--(Marketwired - Nov 15, 2016) - Quantivate today announced the release of its new module called Quantivate Complaint Management -- a simple and effective SaaS solution, which ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorizes consumer complaints as well as ...

MANILA, Philippines — According to a 2015 research by Esteban Kolsky, 13 percent of unhappy customers will share their complaint with 15 or more people. Furthermore, only one in 25 unhappy customers ...

A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...

How well do you manage customer complaints? This is a question that every business ought to be asking itself, regardless of its size or industry. Today, the adage that the customer is always right has ...

Product failure can be potentially fatal to a customer and have severe implications for manufacturers; however, many pharma companies still believe that complaint management is not related to the ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

Employee complaints are a fact of business life. Companies that manage complaints effectively not only can boost employee morale and satisfaction, but also may benefit from the information gained ...

ISLAMABAD: National Database and Registration Authority (NADRA) introduced the newly re-designed NADRA Centralized Complaint Management System (NCCMS) on Monday to smoothen and centralize its ...