An omnichannel contact center enables businesses to engage with customers across multiple platforms—voice, chat, SMS, email, and social media—painlessly and consistently. Rather than juggling ...

SINGAPORE--(BUSINESS WIRE)--TDCX Inc. (“TDCX” or the “Company”) (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for innovative technology and other blue-chip ...

THOROFARE, N.J.--(BUSINESS WIRE)--Checkpoint Systems, the only vertically integrated solution provider for retail, today announced that it is marking its 50 th year anniversary with the opening of a ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Companies modernizing their technology platforms should center ...

Customer service has evolved from the call center to the contact center to now the customer experience (CX) center, a more accurate moniker to describe how the modern contact center handles multiple ...

LESTREM, FRANCE — Roquette has opened a customer experience center in Singapore. The facility aims to advance the company’s leadership as a strategic partner to customers for more Asian food ...

Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

MELVILLE, N.Y., Feb. 13, 2025 /PRNewswire/ -- Leviton, a leading manufacturer of electrical, lighting, data networks and energy management solutions that light, power and connect everyday spaces, ...

In the last decade, advancements in technology have reshaped how retail companies do business. Following COVID-19, new and immersive technologies like virtual reality (VR), extended reality (XR) and ...