Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

As we move towards the Fifth Industrial Revolution, the question isn't whether AI can handle customer service – it's whether it should do so alone. Dr Mariette Frazer. Recently, I was contacted by a ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. “You had me at hello.” You may recognize that line from the ...

A special event with its stunning decor and smoothly running program is actually the end product of a great deal of work by a true professional. An event coordinator takes pride in the delivery of ...

Creating a customer service resume that positions you for six-figure roles requires a strategic approach. In competitive fields, exceptional customer service professionals not only meet customer needs ...

Key findings from 1,000+ US-based customer service and sales representatives provides valuable insights about the adoption rates, perceived benefits, barriers, and attitudes toward AI in the workplace ...

What makes you stand out? “Bell Bank offers a full range of financial services, from personal and business banking to wealth management and insurance,” Executive Vice President Patrick Chaffee said.

Opinions expressed by Entrepreneur contributors are their own. As a consumer, can you recall a recent bad customer-service experience? Most of us can. In fact, we can rattle off several without a ...