What's true in the musical “Annie" is true in every real-life customer service position as well: You’re never fully dressed without a smile. You can deliver great customer service with your shoes ...

The video features TikTok user Cory Wayne (@theonlycorywayne) as he sits in his car eating a macaroni and cheese bowl from QT. “Customer service does not have to have a smile,” he says to his 532,000 ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be ...

Forced to confront long hold times, uninformed employees, and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families we ...

“Customer service is easy. All you have to do is smile and be nice." From time to time someone will share this kind of wide-eyed sentiment with me when they discover my line of work; I’m a customer ...

There are many tools available today to offer support to your online customers. Good customer service plays a critical part in your business success. Whether you decide to use email or a live chat ...

When it’s closing time, a lot of people rush to lock the door the second the business is supposed to close. How would you feel if a customer entered just two minutes before you were supposed to lock ...