Telstra will stop tracking Next G customers' web browsing history and sending that data to the United States, following criticism from the public relating to privacy issues. Yesterday, it was revealed ...

Hospitality firms invest large amounts of time, money and energy tracking customers for marketing purposes. Cruise lines, hotels and timeshare companies collect consumer data in order to sell their ...

Customer experience professionals must be getting better at what they do. They define their biggest challenge as cross-functional communication across business departments, up slightly from 2023. But ...

Adobe Inc. is updating its Adobe Real-Time Customer Data Platform offering with new capabilities that it says will help customers overcome plans by Google LLC to block third-party cookies. The company ...

Domino's already lets customers monitor the status of their pizzas for delivery, but on Monday it will reverse that service, allowing pizza-makers to track the location of customers coming in for a ...

Organizations that track their performance are able to improve their employees' efficiency and enhance the effectiveness of their operations. However, it can be difficult to know what to track, given ...

Opinions expressed by Entrepreneur contributors are their own. Like everything good in the world, customers have value. And while their value as people is immeasurable, their value as customers can be ...

There are good and bad reasons to track someone's movements, but the best way to scream to users that you're spying on them is to lie about or not reveal what you're doing. There are good and bad ...

Smart tracking devices are proliferating rapidly. They are already in our theme parks, our homes, and our cars. And they are coming soon to more sophisticated domains, such as health care. Ric ...

The key to Amazon’s success has been its “users also bought” follow-up service made possible by the accumulation of shopper data–and now, retail stores are trying to beat Amazon at its own game. Using ...