At this year's Inspire conference in July, Microsoft unveiled a new Dynamics 365 Customer Voice service, while also making Connected Store available in preview and updating Fraud Protection. Earlier ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

RESTON, Va.--(BUSINESS WIRE)--Today, Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics ...

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...

Clarabridge, a provider of customer experience management solutions, has integrated its text and speech analytics solutions with Microsoft Dynamics 365 Customer Voice and Dynamics 365. Clarabridge CX ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--A new integration between the American Customer Satisfaction Index (ACSI ®) and Microsoft Dynamics 365 gives customers a new way to capture, analyze, compare, and ...

At Microsoft Inspire today, the company made several Dynamics 365 announcements, including Dynamics 365 Customer Voice, a real-time customer feedback tool that could compete with Qualtrics, the ...

2019 年 5 月 6 日起，由世纪互联运营的微软 Dynamics 365（“Dynamic365”）智能商业应用平台在中国市场正式商用。Dynamics 365 是业界首款打破传统将 CRM（客户关系管理）和 ERP（企业资源计划）功能融为一体的 SaaS（软件即服务）级商业应用，与微软 Azure 公有云平台 ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

With this week’s announcements at the Microsoft Ignite 2021 conference, solution providers can expect more integrations between Dynamics 365--Microsoft’s combined CRM/ERP offering--and the company’s ...

An elaborate and rather unusual phishing campaign is spoofing eFax notifications and using a compromised Dynamics 365 Customer Voice business account to lure victims into giving up their credentials ...