Recently, one of my favorite topics for these columns has been ITIL’s Configuration Management Database (CMDB) but several years ago a topic that was nearly as active in these columns was quality of ...

HOUSTON--(BUSINESS WIRE)--BMC Software (NASDAQ: BMC), the recognized leader in Business Service Management (BSM), today announced the availability of the industry’s first non-intrusive, real-time, ...

The bi-directional interface between AppDynamics and BMC End User Experience Management provides organizations with an integrated end-to-end solution for managing complex Java and .NET applications ...

LANDesk Service Desk 7.6providesthe only IT Service Management (ITSM) solution that inspires user confidence through process-driven, user-oriented IT on a global scale for IT organizations looking to ...

BMC Software is beefing up its Application Performance Management solution with enhancements designed to accelerate problem detection, isolation and resolution. These new capabilities are intended to ...

Amid the growing buzz around identity management, Microsoft is trying to pull together a platform that would offer corporations entry into a new generation of end-user management, security and ...

The past few years has seen a radical change in how IT departments and employees think about end user computing. In the past, IT departments created a standard ...

Tanium's automation tool shifts IT support from reactive to proactive. Written by eWEEK content and product recommendations are editorially independent. We may make money when you click on links to ...

Machines are users, too, and you will have to treat them like users to ensure that the services they use are available, fast, scalable, and secure. Here’s how. If a user lacks human traits and doesn’t ...

“In a down economy, costs are scrutinized. More so than in a robust economy. And I think that in 2023, we’re going to see end-user management say to their IT teams, ‘Hey, what has the cloud really ...