We hate to break the news to you: Facebook does not staff a team of customer service representatives working the phone lines to help you with a likely niche and nuanced problem. Not being able to ...

Anurag's interest in technology was sparked around 15 years ago when he first tried a Nokia smartphone, one of those Windows-powered devices. Having only used feature phones up until then, he was ...

Facebook parent company Meta Platforms Inc. is building a customer-service division to help users of its social networks who have had posts or accounts removed unexpectedly. The effort is in the early ...

TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

When Linda’s Facebook account was hacked, she knew exactly what to do: she quickly reset her password, then logged in to assess the damage. Someone had used her account to create a fake business at a ...

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This transcript was prepared by a transcription service. This version may not be in its final form and may be updated. Zoe Thomas: This is your tech news briefing for Friday, June 10th. I'm Zoe Thomas ...