企业在跨入二十一世纪的电子商务时代，通过互联网这个新兴的渠道与客户进行更有效率的沟通及服务，已成为势不可挡的时代洪流。而Genesys所提供的全套「多媒体接触中心解决方案」 (Internet Contact Solution)，旨在协助企业在网络上集成与建立起一组最卓越的 ...

如今企业丢失销售机会的最大原因之一就是客户放弃填写Web表格，丢弃购物车。但解决问题的方法通常很简单，只需要拓宽企业的客户服务能力范围。“GenesysWeb协作”可以帮助企业提升在线体验，从而改善首次联络解决率，减少放弃联络的数量，提高客户忠诚度 ...

Ada's automated chatbot combines with Genesys Customer Experience Platform to enable enterprises to provide incredible 24/7 customer service TORONTO, Aug. 2, 2018 /PRNewswire/ - Today, Ada announced ...

SAN FRANCISCO--(BUSINESS WIRE)--SightCall, a global leader of augmented reality (AR)-powered visual assistance, today announced its SightCall for Genesys Cloud CX™ solution is now available on Genesys ...

SightCall for Genesys Cloud CX helps businesses resolve customer needs effortlessly through on-the-spot support using video and annotation capabilities SightCall, a global leader of augmented reality ...