Genesys 日前宣布其全渠道路由引擎已经与Salesforce Service Cloud Lightning实现集成，打造更先进的客户路由功能。现在，通过Genesys的全渠道编排，双方客户可以跨电话、邮件、网页聊天、短信等多个渠道管理并打造自动化的客户历程。 Genesys与Salesforce集成后，可以实现 ...

北京，2018年3月20日——全球领先的全渠道客户体验（CX）和联络中心解决方案领袖Genesys(www.genesys.com/cn)日前宣布其全渠道路由 ...

【环球网科技综合报道】8月1日消息，据外媒报道，知情人士透露，全球企业软件巨头Salesforce与ServiceNow正就向客户体验云服务商Genesys Cloud Services Inc.（以下简称“Genesys”）各投资约7.5亿美元展开深入谈判。若交易达成，Genesys的投后估值将达150亿美元，而两大 ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

8月1日消息，据外媒报道，知情人士透露，全球企业软件巨头Salesforce与ServiceNow正就向客户体验云服务商Genesys Cloud Services Inc.(以下简称“Genesys”)各投资约7.5亿美元展开深入谈判。若交易达成，Genesys的投后估值将达150亿美元，而两大竞争对手罕见联手投资同一家 ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud SAN FRANCISCO, Sept. 6, 2023 /PRNewswire/ -- ...

【Salesforce、ServiceNow据称正洽谈投资Genesys】财联社8月1日电，据知情人士透露，Salesforce公司和ServiceNow正就向Genesys云服务公司（Genesys Cloud Services Inc.）各投资约7.5亿美元进行深入谈判。知情人士称，这些投资将使Genesys的估值达到约150亿美元，且企业软件竞争对手 ...

Investment strengthens the company’s global partnerships with Salesforce and ServiceNow (NOW) to accelerate the agentic AI customer experience orchestration opportunity SAN FRANCISCO--(BUSINESS WIRE)- ...

This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.

The weight of a digital transformation looms over on-premises legacy infrastructure and vendors because, as Sid Nag, research VP at Gartner put it, “At this point, cloud adoption is mainstream.” The ...