Working on Western contracts in India isn't enough anymore for Indian outsourcers. Now, after profiting for years from the outsourcing boom that brought riches to their doorstep from the developed ...

Australian smartcard developer ERG has decided to outsource software development to India in a move that could be a blow to local industry. ERG holds several high-profile contracts around the world, ...

NEW DELHI--Manoj Kunkalienkar doesn't panic when he hears stories about a potential U.S. backlash against India over offshore labor. The president of ICICI Infotech, an outsourcing company based in ...

For Americans looking at India's $58 billion IT and outsourcing industry with both envy and anger, here's a bit of news that might prompt a little schadenfreude: During a year spent languishing in the ...

Outsourcing usually conjures up images of Indian companies taking software support jobs away from the West to lower-cost locales. But as India's own economy rapidly expands, domestic companies across ...

Outsourcing, or contracting what are traditionally internal company functions to outside vendors (i.e., help desk) is an action normally associated with the computer industry. But with few notable ...

While irate calls are a mainstay of customer service work in any country, many Indian call-center workers say they regularly face particular abuse from Americans, whose tantrums are sometimes racist ...