Fast food companies love to look for ways to make the cooking and ordering experiences more efficient, and many companies have decided AI is the way to go. Chances are that if you go to a major fast ...

A leading chicken QSR and a drive-thru coffee chain take the top spots for customer satisfaction in Intouch Insight’s 25 th Annual Drive-Thru Study. The October 2025 report, fielded by the customer ...

In July 2021, a routine drive‑thru order in Rhuddlan became an unlikely global talking point. After a customer wrongly believed they’d ...