When NFU Mutual, a U.K.-based insurer, onboards new employees, it doesn’t simply provide them with instruction manuals for their training. The company brings new hires to a hotel room to simulate a ...

Rachel Rabkin Peachman is a Forbes senior editor. Jesse Kohlbecker, vice president of claims and client services at the company, says that in 2023, even during the “three largest claims events in our ...