Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and click on the little box that says "chat with an agent?" Except for the ...