Forbes contributors publish independent expert analyses and insights. The author of many tech books, Michael Ashley covers AI and Big Data. Putting all the pieces together to secure a loan isn’t easy.

A five-year forecast shows bold growth, diverse use cases and a vendor landscape that’s only getting more crowded. Editor's note: Part 1 of this three-part series on voice AI captured the essence of ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

The CEOs at Zoom and Twilio weighed in at a recent Goldman Sachs event on how problems that have slowed the adoption of voice AI are gradually being corrected. Voice AI technology has been around for ...