To join the CNBC Technology Executive Council, go to cnbccouncils.com/tec There are more than 13 billion Internet of Things (IoT) connected products deployed with the ...

The growth of machine customers is projected to be more significant to enterprises than the arrival of digital commerce. In the next few years, customer service and support leaders must prepare for ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...