NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service ...

As Microsoft (NASDAQ:MSFT) begins its new fiscal year, the tech giant has announced fresh layoffs impacting employees in customer service, support, and sales, according to multiple media sources.

Microsoft says the cybercriminals behind the SolarWinds attack compromised a Microsoft customer service agent’s device to launch hacking attempts against its customers. The agent’s device had access ...

Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for its ...

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...

On Friday night, Microsoft sent notification emails to an unknown number of its individual email users—across Outlook, MSN, and Hotmail—warning them about a data breach. Between January 1 and March 28 ...

Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was patched ...

In an unexpected twist, a Microsoft support engineer resorted to running an unofficial 'crack' on a customer's Windows PC after a genuine copy of the operating system failed to activate normally. It ...

The customer service records of millions of Microsoft users were left exposed and accessible on the public internet for more than three weeks after a change made to a database network security group ...

Eric Law is a Game Rant contributor from Pennsylvania, USA. An MMORPG-focused video game writer for Game Rant for two years and counting, Eric cut his teeth on gaming since he was a wee lad watching ...