Every time I've visited a T-Mobile store, I've encountered customer service markedly superior to that of, say, AT&T. Not so many months ago, I visited both an AT&T and T-Mobile store and discovered ...

T-Mobile will use technology from OpenAI to create an AI-powered customer support platform. The multi-year agreement is meant to “revolutionize” the customer experience for T-Mobile, the carrier ...

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

T-Mobile’s merger with Sprint was supposed to create a supercharged wireless competitor pushing innovations, lowering prices and staying true to its core principle — standing up for customers. Lately ...

Hello Mobile customers are stranded once again, this time with no service at all. Customer service through Liberty has been largely silent, though one Reddit user was able to get in. Reportedly the ...