The Australian Communications and Media Authority (ACMA) has found Optus in breach of the Telecommunications Consumer Protections (TCP) Code by charging businesses for landline services they did not ...

After two and a half years of development, Optus mobile customers will soon be able to view their call and data usage in near real time, the telco announced today. One of the biggest customer service ...

More than 10 million Optus customers face being slugged $2.20 per paper statement from May 1. The charge aims to force people to switch to online account management. Should telcos charge to send paper ...

Michelle Grattan does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...