As your business grows, so too will the customer support tickets, making it critically important that you scale your support team alongside your customer or order growth. Why? Because customer service ...

The mention of “outsourcing” in customer service brings up an image of a giant call center, in a foreign country, packed with people who work in 12-hour shifts. Companies partner with these centers to ...

Discover when outsourcing beats vertical integration in reducing costs and boosting efficiency. Learn which strategy aligns ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...

Collaboration in business is escalating faster than ever. Seeking help from third parties is now a very common strategy that companies use to scale up their business and pursue new opportunities in ...

Outsourced social media customer service has rapidly become one of the most strategic investments for companies that rely on fast-paced digital engagement. As customer expectations rise and social ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...

Outsourced customer service operations can cost almost a third more than those retained in-house, according to a new study by Gartner. The research found that outsourced operations are 30 percent more ...

Outsourced customer service operations can cost almost a third more than those retained in-house, according to a new study by Gartner. The research firm found that outsourced operations are 30 percent ...

In 2013, TOMS made a terrible mistake: We outsourced Customer Service. Like the Portland Trailblazers selecting Sam Bowie in the 1984 NBA draft, TOMS’ outsourcing ...

UK companies are using outsourcing to improve customer service, not just save money, according to analysis of £10 billion-worth of 490 UK outsourcing contracts by consulting firm KPMG. Analysis of ...