The person in an organization contacted by a current or potential customer instantly becomes an important representative of the organization as a whole. The person you hire to be a point of contact ...

Servicers had a bad rap for not being compliant and hindering the housing recovery by not improving. But this is not the case anymore, with more servicers taking extra precaution. Back in February, ...

Few things are more important to client retention in today’s upside-down world than consistent and relevant communication coupled with the frequency of contact. We refer to these as positive points of ...

Louise Stone does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond their ...

Shortly after I took command of U.S. Army Forces Command (FORSCOM), I received my initial counseling from then-CSA, GEN Mark Milley. He looked me dead in the eye and said, “Mike, you’re responsible ...

Customers are just not getting the quick customer service resolution they demand. That was one of the key findings of research commissioned by inContact, the leader in cloud contact center software.

The event is the first Technical Meeting of the Points of Contact (PoC) for the Nuclear Security Information Management System (NUSIMS). It is designed to enable newly designated or prospective PoC to ...