Here’s an idea: Call your own company’s phone line to see how it’s answered. Have a live online chat with your competition and your own company during the workday. Send an email requesting more ...

Quick customer service training quiz question: When is it OK to yell at a customer? How about never—does never sound about right to you? What if the customer is a baby? A toddler? No, I don't think ...

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PHOTOS: Uhuru visits Raila's grave The day Raila Odinga fell sick a month to elections Like Mandela, Raila Odinga was buried by his enemies Ruto honours Raila with Kenya's highest award for his ...

Where do you fall on the customer service rage curve? Compare your answers with research from Customer Care Measurement and Consulting.