Customers, as we all know, are a fickle bunch. Considering how customer loyalty is far from abundant these days, there are many ways to lose a customer, but the biggest turn-off for today’s consumers ...

Automating underwriting, servicing and routine tasks frees banks and lenders to focus on real conversations with customers.

Uniqode reports QR codes reduce friction for brands by simplifying customer onboarding, enhancing engagement during January's ...

Jerry Cao is a UX content strategist at UXPin — the wireframing and prototyping app. To learn how to master the art of persuasive design, check out Interaction Design Best Practices: Time & Behavior.

The concept of business friction isn’t new: It’s anything that prevents or dissuades customers from buying your products or services. For customers, friction can be long wait times on hold, products ...

Retailers are striving to make 2024 the year for frictionless shopping. To do that, they must incorporate the latest technologies that people need to do their jobs without interrupting any lines of ...

Marketing often gets thrust into the spotlight when business conversions slide. The thinking goes something like this: “If we increase our spend, we’ll increase our leads and sales.” Yet adding more ...