Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...

The past year has brought considerable focus on how COVID-19 contact and travel restrictions have strained industrial customer service. But as the pandemic starts to subside, manufacturers serving ...