At the start of 2015, Valve told me Steam’s crappy customer service would be a big focus for them this year. It’s still terrible. Here’s what happened. During a recent interview with Valve business ...

Any PC gamer out there will be able to tell you that there are three truths in life: we're all going to die, we all need to pay taxes, and we all know how awful Steam's customer support is. Steam's ...

Gabe Newell responds to fan emails every once in a while. This time, it was a support ticket, and he resolved it. Reddit and Steam user that_earlyguy had lost access to his account and proceeded to ...