For longtime Smith faculty member Katy Schneider, the start of a new semester is always unpredictable. “Every class is a living organism and I have to spend time taking the pulse,” says Schneider, who ...

Contact center specialists need empathy to succeed in their roles. Here are some methods of teaching it. Empathy is often cited as the top skill contact center professionals need to succeed. Empathy ...

Empathy is wired into our brains. We actually have cells in our brain called mirror neurons, which fire as if we are doing the same task as another person is doing, or feeling what they are feeling.

In Hawaii, we take pride in the spirit of aloha — a way of being rooted in compassion, connection, and care. Yet more and ...

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“No significant learning occurs without a significant relationship.” This quote from Dr. James P. Comer highlights the importance of strong teacher-student connections, along with the key role that ...

Extinction Rebellion activists at the Marine Rebellion march on 6th September 2020 in London, United Kingdom. Ocean Rebellion, Sea Life Extinction, Animal Rebellion and Extinction Rebellion joined ...

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