Uber’s help desk has relocated from email communications to within the app. The reason? Many parts of the world where Uber is keen on gaining a large chunk of the market share, such as China and India ...

If something scary or infuriating happens with your Uber, sending an email to support doesn’t always cut it. And if you’ve ridden thousands of miles with Uber and paid them boatloads over the years, ...

Hailing a ride with Uber is as easy as tapping a button. But getting customer support from the transportation giant has historically been far from easy. Uber is trying to close that difficulty gap by ...

One of the biggest issues Uber drivers are vocal about is not being able to talk to a company representative about any given problem. It seems like Uber is listening, because the company announced it ...

One driver was confused about Uber’s latest incentives program. Another was submitting paperwork to begin driving for the first time, while a third was picking up a dashboard placard to use at SFO. A ...

Uber apologized Monday after its support Twitter account tweeted the n-word. The tweet was in response to a Twitter user who adopted the slur as their username and then tweeted at the support account, ...