To those of you that thought outbound dialing was a thing of the past, Interactive Intelligence says 'not so fast.' The Indianapolis software vendor's new VoIP-enabled version of its outbound dialing ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

How to Decide Between a Power Dialer vs Predictive Dialer Your email has been sent When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers ...