Zendesk keeps getting smarter. The helpdesk provider today announced Zendesk Guide, a knowledge base product imbued with deep learning algorithms to provide more intelligent, contextual customer ...

摘要：外界一直将Zendesk视作一家工单管理公司，但这个观点已经过时，Zendesk在2017年已经成为一家有着多条成熟产品线的客服软件公司；下一步会向销售、营销领域延伸，成为客户关系整体解决方案提供商；最终目标是成为一家综合性平台软件公司，向Salesforce ...

Zendesk Doubles Down on Machine Learning With Guide Zendesk Guide is a revamped knowledge base product featuring the Answer Bot, an artificial intelligence (AI) assistant, and a new, agent-focused ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Zendesk debuted Answer Bot, a conversational addition to the company’s ...

New Delhi [India], May 4 (ANI-NewsVoir): Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

The sales CRM for Zendesk isn't great on its own, but when combined with the helpdesk software, it's quite formidable. We may receive a commission from our partners if you click on a link to review or ...