‘Build it and they will come’, they said. First, who exactly is ‘they’? Second, it looks like ‘they’ were wrong, at least in today’s highly competitive world of consumerism. Traditionally, companies ...

Customer-centricity is the discipline of attempting to see things from the customer’s viewpoint rather than from your own, including the essential understanding that those who are “in the business” ...

While I labor mightily over the Watchlist submissions (with a few surprises so far -- more than last year), I am continuing to keep you informed with weekly guest posts from prominent thinkers in ...

Brand relevance is a constantly-moving target that CX and marketing professionals never stop chasing. For years, many leaders (including myself) have pursued a customer-centric approach to deliver ...

Over the last several years, Anheuser-Busch has been undergoing a mindset change as they put the consumer at the center of their innovation efforts. Leading this change is Dafne Hefner, Vice President ...

Opinions expressed by Entrepreneur contributors are their own. While it has always been important, customer experience is quickly becoming an essential component to secure a competitive advantage in ...

Opinions expressed by Entrepreneur contributors are their own. “The customer is always right” may feel like a cliche, but it highlights a crucial component of doing business: making customer ...

To meet the needs of patients as compassionately as possible, with the goal of generating better clinical outcomes, studies have found that patients today are seeking easily understandable information ...

For nearly a decade, Mohit has steadfastly worked as a mutual fund distributor (MFD), tending to a dedicated and discerning clientele in Varanasi. He has a notable presence, but is keen to broaden his ...

Saint Petersburg, Florida, Jan. 27, 2022 (GLOBE NEWSWIRE) -- Centricity, the service and protection powerhouse, today named industry veteran Ted Satish Moorthy as President, transforming the company’s ...

The Indian Army has declared 2026 as the 'Year of Networking & Data Centricity' to boost connectivity, real-time ...

The Indian Army has designated 2026 as the 'Year of Networking & Data Centricity' to boost connectivity and combat ...