How to Communicate the Service Promise to Your Customers
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Not everyone leaves on perfect terms, and that’s okay. What matters is how you respond when they do. Because when a company can honor the good someone did (even as they walk out the door), it sends a message. It tells your team that people matter more than positions. That you value the work, the effort, and the humanity behind it. Leadership isn’t just about hiring the right people; it’s about treating everyone with respect, even when it’s time to part ways. You don’t lose by showing grace...you
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