Eric Bigelow, Workforce & Systems Support Manager at Qualfon (LinkedIn), describes how the MyVerint app has been one of the keys for driving improved agent and manager experience and efficiency. Learn More: Verint Open Platform: https://www.verint.com/verint-customer-engagement-platform/ | Verint
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Introducing the Verint Forecasting Bot and Extended Forecasting Bot. With these bots, you can deliver the most accurate forecasting without requiring your workforce management teams to be #AI experts. Our Verint Specialized AI Bots don’t just support agents and customers, they support all business functions across the organization. Are you ready to drive better outcomes and improve #CX automation? Watch the video to learn more ⬆ | Verint | Facebook
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Meet the Verint Form Bot and Scoring Bot 🤖🤖 When these bots work together, 100% of interactions can be scored with zero human effort. This allows supervisors to focus on what matters – coaching and rewarding great performance, as well as correcting compliance errors. Supervisors no longer need to listen to calls and try to drive insights to find the problems, the Form Bot and Scoring Bot do it for you. Watch the video for a full introduction ⬆️ | Verint
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